YourChoices

Information We Collect

To process orders, run our store, and keep in touch with you, we collect the following:

ontact & account details — name, email address, phone number, shipping and billing address, and login credentials if you create an account.
Order information — the items you purchase, order history, sizing selections, and any notes you leave for our support team.
Payment information — your payment method is processed securely by our payment provider. We do not store your full card number on our servers.
Communications — messages you send us through our contact form, email, or phone, including return and exchange requests.
Automatically collected data — IP address, browser type, device information, pages viewed, and general location, gathered through our website platform and analytics tools.

How We Use It

We use your information to:

Process, pack, and ship your orders, and keep you updated on their status.
Handle returns, exchanges, and customer support requests.
Send order confirmations and, if you've opted in, occasional emails about new arrivals or promotions.
Improve our site, our product selection, and how our store functions based on aggregated browsing behaviour.
Detect and prevent fraud, and meet our legal and tax obligations.

We do not sell your personal information to third parties.

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Cookies & Tracking

Like most online stores, our site uses cookies and similar technologies to remember items in your cart, keep you logged in, and understand how visitors use our site. This may include analytics cookies that help us see which products and pages are most popular.

You can control or disable cookies through your browser settings at any time. Doing so may affect features like your cart or saved sizing preferences.

Sharing With Third Parties

We share information only where it's needed to run our store, including with:

Our website platform, which hosts our site and store infrastructure.
Payment processors, to securely handle your transaction.
Shipping & courier partners, to deliver your order and provide tracking.
Email & marketing tools, if you've subscribed to hear from us.
Legal or regulatory authorities, where required by law.

Each of these partners is only given the information necessary to perform their service, and is expected to handle it responsibly.

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Payments & Security

All checkout transactions run through an encrypted, secure payment gateway. We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse — but no method of transmission over the internet is ever 100% secure, and we encourage you to keep your own account credentials confidential.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy — including order history for warranty, returns, and accounting purposes — unless a longer retention period is required by law. You may request deletion of your account information at any time, as outlined below.

Your Rights & Choices

Depending on where you're located, you may have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete details.
Request deletion of your personal information, subject to legal or accounting requirements.
Opt out of marketing emails at any time, using the unsubscribe link in any email we send.
Object to or restrict certain processing of your data.

To exercise any of these rights, contact us using the details at the bottom of this page.

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